Please read the following information prior to your consultation.  We can assist you with any questions you may have.

Voluntary Assistance: We offer psychological and pedagogical care to children/adolescents and their families. Attendance at our center is voluntary.

Parent Attendance: All parents or legal guardians must accompany their children attending for the first time.

First Consultation: Your first consultation will last between 45 minutes and 1 hour. During this meeting, parents (or guardians) will be able to discuss their concerns and how they have dealt with the child’s/adolescent’s difficulties.  They will also be asked for information about the child’s/adolescent’s general development.

Further consultations: After the first consultation, we will offer the necessary follow-up, scheduling sessions according to the individual needs of the child/adolescent.

Punctuality: Punctuality in consultations is appreciated. Remember that appointments are assigned for specific time slots.

Cancellations: If you are unable to keep your appointment, we ask that you call to cancel 24 hours in advance so that we can accommodate someone else. Otherwise, we reserve the right to charge for the consultation as if it had taken place.

Payment to First Consultation: Payment for the first consultation will be made in advance or at the time of the consultation.

Payment for Evaluations: To initiate an evaluation 30% of the total evaluation is due, 40% midway through the evaluation process and 30% at the last evaluation appointment.

Mobilizations: If our mobilization from the center to the school, home, hospital or other institution is required; those visits have an additional cost.

Confidentiality: Our center works as a team with other psychologists and therapists. This team is committed to respecting your confidentiality and information may only be disclosed with prior authorization or in cases provided by law.

Psychological reports: The delivery time of the report to the parents will be approximately 20 working days from the last evaluation session.

Consent for Treatment. Your formal consent is required before a psychologist provides psychological and/or educational help or follow-up to your child.

Contacts the school, pediatrician or other professional who has worked with your child. If necessary, we will request your formal authorization to contact the relevant professionals.